Refund policy
REFUND & RETURN POLICY
Last updated: October 11, 2026
Thank you for shopping with TacticalPaws ("we," "us," or "our"). We want you and your dog to love your gear. This policy explains your options if something isn't right, and sits alongside our 30-Day Satisfaction Guarantee.
1. OUR 30-DAY SATISFACTION GUARANTEE
Every order is covered by a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, contact us at TacticalPawsCo@outlook.com within 30 days of the delivery date with your order number and we will make it right with a replacement or a refund to your original payment method. To qualify, your request must be made within 30 days of delivery; requests made after this window may not be accepted.
2. HOW TO START A RETURN OR REFUND
Email TacticalPawsCo@outlook.com with:
- Your order number
- The item(s) involved
- The reason for your request
- Clear photos, if the item arrived damaged, defective, or incorrect
Please do not send any item back before contacting us and receiving a return authorization and return address. Items sent back without prior authorization may not be processed or refunded.
3. CONDITION OF RETURNED ITEMS
To be eligible for a return, items should be in their original condition — unworn or lightly tried on, undamaged, with any tags, patches, and packaging included. We reserve the right to decline a refund or offer a partial refund for items returned in a condition that shows use, wear, damage, soiling, or odor beyond what is needed to assess fit.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with photos. In these cases, we will arrange a free replacement or a full refund, and we will cover any return shipping required. This is the fastest route and does not count against your guarantee.
5. RETURN SHIPPING COSTS
For returns based on preference or change of mind (not a defect or our error), you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot process a refund for a return we do not receive. Original shipping charges, if any, are non-refundable.
6. REFUND PROCESSING
Once your return is received and inspected, or once a no-return refund is approved at our discretion, we will notify you and process your refund to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds. In some cases we may, at our sole discretion, issue a refund without requiring the item to be returned.
7. EXCHANGES
The fastest way to get a different size, color, or style is to contact us. We will help you exchange an eligible item, subject to availability.
8. NON-RETURNABLE ITEMS
The following cannot be returned or refunded except where they arrive damaged, defective, or incorrect:
- Items marked "Final Sale" or "Clearance"
- Gift cards
- Items that have been used, worn down, washed, altered, or damaged after delivery
- Items returned more than 30 days after delivery
9. LATE OR MISSING REFUNDS
If you have not received an approved refund, first check your bank account again, then contact your card issuer, as processing times vary. If you have done this and still have not received your refund, contact us at TacticalPawsCo@outlook.com.
10. ORDER CANCELLATIONS
We process orders quickly so they ship fast. If you need to cancel, contact us as soon as possible. We can cancel and fully refund an order only if it has not yet been processed for shipment. Once an order has shipped, it falls under the return process above.
11. CHARGEBACKS
If you have any issue with your order, please contact us first — we are committed to resolving every concern fairly and quickly. Filing a chargeback without first contacting us delays resolution for everyone. We maintain full records of orders, tracking, and communications and will respond to any dispute accordingly.
12. CONTACT
Questions about a return or refund? Email us at TacticalPawsCo@outlook.com and we'll respond within 24 hours on business days.